Complaints Process
We take complaints seriously. If you are unhappy with a BridgeNow commission advance or agency facility enquiry or service, please contact us first so we can try to resolve the matter.
How to complain
- Email tanya@bridgenow.co.za with your name, contact details, and a clear description of the issue.
- We will acknowledge your complaint and aim to respond with next steps in writing.
- Where a loan / advance agreement is in place, we will follow any complaint channels set out in that agreement.
Operating entity
BridgeNow is operated by CartComplete (Pty) Ltd (Reg. K2026369174 (2026/369174)). Sales & support: Tanya Momberg (084 496 3613, tanya@bridgenow.co.za) or Liam Momberg (084 830 9127, liam@bridgenow.co.za).
Full process
A fuller complaints procedure document is available on request via tanya@bridgenow.co.za.